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New Students

IT Services

Learn about the technical support on offer once you join Queen Mary.

IT Services

IT Services are here to help.

Need help with Multi-Factor Authentication (MFA)?

Multi-factor Authentication (MFA) adds an extra layer of security when accessing some online services. You may already use some form of MFA for online banking or to access your personal email account. We recommend you use the Authenticator app as it is more secure.

  • When you log in to SSPR, you will see your SSPR profile. This is where you choose your method of authentication. Go to the Security info tab and Add the method.
  • Download Microsoft Authenticator to your mobile device from the Apple App Store or Google Play App Store
  • Open the Microsoft Authenticator app. Select the plus sign (+) at the top of the screen
  • Select 'work or school account' then 'Scan a QR code'. Use your mobile device to scan the code on your browser
  • Select 'Next' once this has been done
  • You may see a message asking if you want to enable signing in without a password. Please skip this, as it isn't supported at present
  • Make sure you keep the app set up on your phone. If you delete the app, you may be locked out of your account unless you have set up another authentication method
  • If you get a new phone, you will need to set up the app again on your new device before you delete the app from your old phone.
  • If you need more help, read through detailed instructions on setting up and configuring MFA

Want to connect to our Wi-Fi?

IT support workers at Queen MaryJust look for the Eduroam network and enter your Queen Mary username (ab1234@qmul.ac.uk) and password.

The IT Service Desk is your first point of contact for all things IT-related, they’re always happy to help with any questions you have about your IT account and getting online. Round-the-clock help is available to students and staff via Live Chat. You can raise a ticket online by emailing servicedesk@qmul.ac.uk

For further detail on how to connect to Eduroam please visit this website.

Helpful tips

IT Support staff member helping studentIt's important to make sure you have access to all of the courses and login details you need for email and QMPlus, as most of our programmes use the online platform to share reading lists and course content.

Also, QMPlus is how you'll submit assignments, so it's important to get your access sorted early. If you're unsure on how to submit assignments, don't worry – your programme will run an induction session to help.

IT Services Welcome Guide

While at Queen Mary you’ll use a number of IT services and applications and we’ve outlined the main ones in the Online Welcome Guide and IT Get connected leaflet [PDF 822KB] 

 

 

 

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