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Accessibility statement for Queen Mary University

This accessibility statement applies to the core www.qmul.ac.uk website that is built in the “One Web” HTML templates.

This website is run by Queen Mary University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand..

How accessible this website is

We know some parts of this website are not fully accessible:

  • Older PDFs are not fully accessible
  • Some images are missing alternative text
  • There are a number of colour contrast issues
  • There are a number of links within the site that are empty.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact the QMUL Web Team on websupport@qmul.ac.uk.

We’ll consider your request and get back to you in 14 days.

If you cannot view the maps on our site, call or email us the relevant school or department for directions.

You can always contact the switchboard on +44 (0)20 7882 5555. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the QMUL Web Team on websupport@qmul.ac.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us by visiting https://www.qmul.ac.uk/contact/.

Compliance status

Queen Mary University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed below.

Content not within the scope of accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018.

Currently, Queen Mary produces around 8500 PDFs every year. We have assessed the cost of fixing these documents, and believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations. 

To ensure accessibility guidelines are met going forward, we will be providing all website editors with the following tools and resources:  

·         Silktide platform 

·         Accessibility training course 

·         Online resource hub 

·         Regular web users forum 

·         Periodical accessibility audits 

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Non-compliance with the accessibility regulations

Accessibility problems

Please find below our remaining accessibility problems, and the date by which we will have fixed these.

  • Older PDFs are not fully accessible (fixed by April 2023).
  • Some images are missing alternative text (fixed by April 2023).
  • There are a number of colour contrast issues (fixed by April 2023).
  • There are a number of links within the site that are empty (fixed by April 2023).

 

The criteria these issues fail on

  • WCAG 1.1.1 Non-text content
  • WCAG 1.4.3 Contrast (minimum)
  • WCAG 2.4.2 Page titled
  • WCAG 2.4.4 Link Purpose (In Context)

 

When we plan to fix these issues

We are currently working through our list of non-compliances on a sprint basis. We will be actioning these throughout quarters three and four.

Disproportionate Burden Assessment

Read our disproportionate burden assessment relating to accessible documents.

Preparation of this accessibility statement

This statement was prepared on Wednesday, 5 January 2022. It was last reviewed on Friday, 02 August 2022.

This website was last tested on Friday 15th July 2022. The test was carried out by HeX Productions.

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