Enrolment at Queen Mary University of London

The Enrolment process will start for you once your place at Queen Mary has been confirmed and you have received an email to inform you that Pre-Enrolment is available to you. Please see our ‘Enrolment Timeline’ for guidance on when you should expect the enrolment process to begin and when you will have access to your IT account details.

Registry Services will email your personal email address, confirming your place on your programme and inviting you to complete Pre-Enrolment in MySIS. This email is only sent to students who have accepted their offer and met all the conditions of that offer. MySIS login details are included in the email and you can start Pre-Enrolment straight away. The subject line is 'Pre-Enrolment at QMUL is now available!'.

These emails are not sent out to all new starters at the same time so please do not be concerned if you have not received your invite but know of others who have (and vice versa). 

Pre-Enrolment involves you confirming with us your academic and personal information and telling us how you will be paying your tuition fees.

You will also need to upload some images/documents

Please see our Enrolment Documentation section for guidance on what you should upload as:

• A photo of yourself
• A photo that confirms your identity and/or nationality
• Evidence that you have immigration permission to study in the UK (required for all students who are not a British or Irish National and are studying in the UK)

Please be aware that if you do not upload a suitable photo of yourself and a valid identification document and evidence of your immigration permission (if required) then we will not be able to start 'Stage 2: Queen Mary Enrolment'.

You will receive an email to confirm when you have completed Pre-Enrolment. The email subject line is ‘Thank you for completing Pre-Enrolment’.

If you are not a British or Irish citizen and will be studying in the UK but haven't arrived yet, you can complete the Pre-Enrolment task as soon as you are invited to do so. However, you will be required to re-enter the task once you arrive and upload evidence within the 'Immigration Documents (Visa) Upload' section that you hold valid immigration permission and are in the UK. You will not get a second email confirming that you have completed the Pre-Enrolment task.

After completing Pre-Enrolment you will also receive an email from the Fees Office with guidance on how to pay your tuition fees. The email subject line is ‘Tuition Fees - Funding Option’. 

Please read these emails carefully and note that you will not be fully enrolled until you have paid your fees, or made provision to pay your fees (e.g. set up an instalment plan or provided proof of sponsorship) with the Fees Office.

Once you have successfully completed Pre-Enrolment, the next stage of your enrolment is Queen Mary Enrolment. Please note – you are not a fully enrolled student yet.

What to do if you change your mind and do not want to continue with your Enrolment

If you complete Pre-Enrolment but decide that you do not want to enrol and become a student of Queen Mary, we encourage you to phone us or visit us as soon as possible to let us know so that we can try and hold your enrolment. Please see our FAQ 'How can I withdraw or defer the start of my programme' for full guidance on the steps you will need to take.

Helpful Tips:

• If you have less than 2 weeks before you programme start date and you haven't received an invitation to complete Pre-Enrolment (remember to check your junk folder!), please contact the Admissions Team via your Applicant Portal.
• In MySIS, Pre-Enrolment is accessible via the 'My Enrolment' tab.
• You should upload a photo of yourself under 'Photo Upload' and a photo of your identification (e.g. passport) under 'ID Upload'.
• If your telephone number is not being accepted, ensure you have selected the correct country code and your number is in a valid format.
• Your progress will be saved and you can revisit the task at any time to amend information until you submit the Declaration. Submission of the Declaration is the final step and completes the task.

If you have access to the Pre-Enrolment task but need some help, please see our FAQs or if your query has not been answered then contact your Enrolment team:

• Postgraduate Research students (PhD, MD(Res), MPhil, DClinDent, DEng, Research Associates) should email pgrenrolment@qmul.ac.uk or visit the Research Degrees Office
• All other students should email enrolment@qmul.ac.uk or visit the Student Enquiry Centre

Please remember to include your student ID number in any correspondence!

After you have completed Pre-Enrolment in MySIS, the Enrolment Team will start Queen Mary Enrolment ahead of your programme start date. This is where checks are carried out on the information and identity documents that you have submitted and we check the information we have about your tuition fee payment.

Please note that if you are not a British or Irish citizen and will be studying in the UK, we will not start Queen Mary Enrolment until you have uploaded everything as requested in the Pre-Enrolment task. For example, if you have not arrived in the UK yet this means you have not been able to upload proof that you are in the country. We will wait until you have uploaded this proof before attempting to enrol you.

We aim to complete our checks within 10 working days of you submitting the Pre-Enrolment task in full.

Please be advised that if you have not uploaded a clear photo of yourself and sufficient identification document (i.e. a clear photo of your passport biographic details page) and evidence of your valid immigration permission (if required), we cannot proceed with Queen Mary Enrolment.

There are three possible outcomes following the checks carried out during Queen Mary Enrolment:

1. We cannot proceed with your enrolment: If you have not uploaded a suitable photo or ID we will not be able to proceed with your enrolment. If you were asked to provide evidence of your immigration permission and evidence that you have arrived in the UK and you have submitted insufficient documentation, then we will not be able to proceed. Instead, we will email you to ask you to upload further documentation. We aim to complete our checks within 10 working days of you Pre-Enrolling so if we require more information from you, you should receive an email from us within 2 weeks. You should follow the instructions in the email and re-upload the requested documents.
2. Full Enrolment: If you have provided all necessary information, uploaded your identification document and we have been able to confirm you have paid or made provision to pay your fees, we will fully enrol you.
3. Temporary Enrolment: If you have not paid or made provision to pay your fees with the Fees Office, or you have an outstanding qualification or medical check, we may grant you temporary enrolment and email you to advise what we need from you. Guidance on how to resolve your temporary enrolment is available. If you have arranged your fee payment but Pre-Enrolment and Queen Mary Enrolment have been completed on the same day we may also temporarily enrol you whilst we confirm your payment status.

Please check your email regularly for confirmation of your enrolment status. We will send an email to your QM email and personal email addresses to confirm what your enrolment status is. The email subject line is ‘Your Enrolment at QMUL’.

You can also check your enrolment status within the ‘My Details’ section of your MySIS account - scroll down to ‘Enrolment Status’.

This information does not apply to:

• British and Irish citizens

If you are studying in the UK, the Government requires us to check that you have immigration permission or a status that allows you to study in the country and that you have arrived or are already in the UK before we can enrol you.

When can I start Pre-Enrolment?

You will be able to complete Pre-Enrolment as soon as you are invited to do so and before you have arrived in the UK. If completing the task before arriving, you will be asked for the date that you expect to arrive.

Completing Pre-Enrolment means you will be sent your tuition fee invoice (within a few days) and we do recommend that you complete the task as early as possible so that we know you will be attending.

However, we will not be able to progress your enrolment until you have uploaded everything that need, for example proof that you have arrived in the UK. Therefore, if you Pre-Enrol before you have arrived in the UK you will need to re-enter the Pre-Enrolment task once you have arrived and upload your evidence before your latest date of arrival deadline.

What am I required to upload?

Guidance of what you need to upload is available in the Pre-Enrolment task and our Immigration Permission to Enrol webpage explains further.

What are my deadlines for completing Pre-Enrolment and arriving in the UK?

You must complete the Pre-Enrolment task in MySIS by the enrolment deadline which, for most students starting in September 2024, is Friday 4th October 2024.

The latest arrival deadline is Monday 7 October 2024 and is applicable only to students with a CAS. The deadline is stated on your CAS so please adhere to the date recorded on your document. You must have arrived in the UK by this date and this is your deadline to upload evidence in the Pre-Enrolment task that you have arrived.

IMPORTANT: Please be advised that you will not be fully enrolled until you have paid or made arrangements to pay your tuition fees. Please aim to make your payment arrangements as early as possible to ensure a smooth enrolment onto your programme. Your fee payments/arrangements are made with the Fees Office so please contact them directly if you have any questions that have not been answered here or on the Fees website.

During Pre-Enrolment, if there are tuition fees associated with your programme then you will be asked to confirm how these fees will be paid. Depending on which funding option you choose, you will receive an email from the Fees Office immediately after you have completed Pre-Enrolment which gives you full guidance on what you should do in order to pay or how to evidence that your fees will be paid. The email subject line is ‘Tuition Fees – Funding Option’. You can view the funding option emails online. You may also receive a tuition fee invoice within a few days of completing the task.

You can pay or make arrangements to pay your fees by:

• Paying your fees in full
• Arranging an instalment plan to pay in instalments (remember to login to the instalment plan portal using your college username (e.g. abc123) rather than student ID number)
• If you have arranged a Student Finance tuition fee loan, you must provide us with your Student Support Number (e.g. SFDU12345678A) via the Pre-Enrolment task. Or, you can update your number in the ‘My Details’ tab in MySIS.
• If an external sponsor is paying your fees, send your sponsorship letter to feesponsor@qmul.ac.uk
• If you are in receipt of a scholarship or studentship, send your confirmation letter to feesponsor@qmul.ac.uk
• If you are in receipt of an American Student Loan, send confirmation of your loan request to bursaries@qmul.ac.uk

Please read the guidance sent to you by the Fees Office after Pre-Enrolment carefully as it contains full instructions on exactly what you should do in order to pay or make arrangements for your tuition fees.

You will not be fully enrolled until the Fees Office can confirm that you have paid or made arrangements to pay your fees.

Any questions about your Tuition Fees?

• Please familiarise yourself with the University Fee Regulations and visit the Tuition Fees website if you have any questions.
• If you need to talk to a Fees Officer you should visit or contact the Fees Office directly. The Enrolment Team cannot support you with paying your fees.
• For further advice on undergraduate or postgraduate funding, your fee status or general guidance on money related matters, please see the Advice and Counselling 'Money' webpages.

You must complete the Pre-Enrolment task by a given deadline. For most students starting in September 2024, the enrolment deadline is Friday 4th October 2024 and the enrolment and temporary enrolment deadlines are published online.

If you have been temporarily enrolled, you will be given an extended deadline in order to give you some time to resolve your temporary enrolment. 

If you have been temporarily enrolled, this may mean that

• we are missing some information from you,
• the information you have provided to us was not sufficient,
• you have not paid or made provision to pay your tuition fees, or
• we are processing your payment or payment information

Please be advised that there is a deadline for you to resolve your temporary enrolment and become fully enrolled. You will receive an email confirming your temporary enrolment status, a deadline to complete your temporary enrolment and instructions on what you need to do.

Please see our guidance page for an overview of the reasons for temporary enrolment and how you can resolve it.

Once your temporary enrolment has been resolved and you have been fully enrolled, you will receive an email to confirm this and the subject line is 'Your Enrolment at QMUL'. You can also check your enrolment status within the ‘My Details’ section of your MySIS account - scroll down to 'Enrolment Status'.

Once you are fully or temporary enrolled, you will be invited to collect your ID card from the Mile End Campus. This may be during an allotted timeslot or a drop-in session.

Please see our ID card collection webpage for the latest guidance on where and when you can collect your card.

Once you are fully or temporary enrolled, you will be able to access certain Queen Mary facilities and services, as well as being able to collect your Student ID Card. Please see our webpage for guidance on what you will have access to once Queen Mary Enrolment is complete.

If you are on a specific Distance Learning programme, please see our guidance for you on our Distance Learning Enrolment webpages.

If you are a non-British/Irish national on a Distance Learning programme and will be living or studying in the UK, during Pre-Enrolment you will be required to complete the 'Immigration Documents (Visa) Upload' section to evidence that hold valid immigration permission to live/study in the UK.

Please note that if you are not on a Distance Learning programme, then the Distance Learning enrolment pages do not apply to you.

We view our list of Frequently Asked Questions surrounding Enrolment and your first few weeks at Queen Mary.

Our FAQs are the quickest and easiest way for you to find answers to any questions you may have.

Please remember to include your student ID number in any correspondence!

Please be advised that during the enrolment period, all teams and services receive extremely high volumes of enquiries. Therefore, we aim to respond to you within 10 working days where possible. Please try and see if your question has already been answered on this page or in the FAQ section before submitting an enquiry.

Help with accessing Pre-Enrolment:

If you haven't received an invitation to complete Pre-Enrolment and it is less than two weeks until your programme start date, please contact the Admissions Office via your Applicant Portal in MySIS.

Please note that Admissions cannot help you with completing your enrolment so please only contact them if you have not received your email inviting you to complete Pre-Enrolment.

Help with completing Pre-Enrolment/general Enrolment enquiries:

If you have access to the Pre-Enrolment task in MySIS (within 'My Enrolment') but need some help, please see our FAQs in the first instance, as that is the quickest and easiest way to find information. If your query has not been answered then please contact the relevant Enrolment Team:

• Postgraduate Research students (PhD, MD(Res), MPhil, DClinDent, DEng, Research Associates) should email pgrenrolment@qmul.ac.uk or visit the Research Degrees Office
• All other students should email enrolment@qmul.ac.uk or visit the Student Enquiry Centre

Your timetable and general enquiries about your programme:

• Your School/Institute are your first point of contact for programme and teaching related enquiries
• Contact your School/Institute’s Student Support Officer if you are experiencing issues that may imped your ability to study

IT related enquiries (e.g. missing IT account credentials)

• IT Services will email your personal email address within 72 hours of you being invited to start Pre-Enrolment with your QMUL IT credentials and guidance on how to log in to various platforms. If you do not receive this email, please speak to IT - a '24/7 Live Chat’ is available.

In need of more advice and support?

• Advice and Counselling Service:
  • Welfare advice and Counselling
  • Support with finances
  • Advice on immigration issues
• Disability and Dyslexia Service:
  • Disability advice
  • Mental health advice
  • Specialist one to one study skills

Remember, there is lots of useful information in other areas of the New Students Website