The Helpdesk provides QMUL with a single point of contact for all operational services.
Please access the Self Service Portal to raise and manage any request for the following services:
Raise a request
For any emergencies or risks to health and safety please telephone the Helpdesk on 020 7882 2580
If you are using the Self Service portal for the first time please use this guide.
Estates and Facilities Helpdesk System Guide (Ivanti) [PDF 331KB]
When you contact us, don't forget to tell us:
** For disposal of old IT equipment (PCs, monitors etc.) please contact the IT Services helpdesk at servicedesk@qmul.ac.uk or 020 7882 8888.
Outside of the Helpdesk opening hours, if there is an emergency that poses an immediate threat to people or property, please telephone Security on:
A Maintenance Manager on call-out duty will then be contacted to deal with the emergency situation.
Email: eaf-helpdesk@qmul.ac.uk
Telephone: 020 7882 2580
09:00 to 17:00, Monday to Friday
except public holidays and closure days