Helpdesk
The Helpdesk provides QMUL with a single point of contact for all operational services.
Raise a request on Helpdesk System
Please access the Self Service Portal to raise and manage any request for the following services:
- Maintenance
- Cleaning (including waste removal**)
- Porters
For any emergencies or risks to health and safety please telephone the Helpdesk on 020 7882 2580
When you contact us, don't forget to tell us:
- The nature of the problem
- The location of the problem - preferably the building, floor and room number.
- Your name and contact details - as we may need to contact you for more information or update you on our progress
** For disposal of old IT equipment (PCs, monitors etc.) please contact the IT Services helpdesk at servicedesk@qmul.ac.uk or 020 7882 8888.
In an emergency
Outside of the Helpdesk opening hours, if there is an emergency that poses an immediate threat to people or property, please telephone Security on:
- 020 7882 3333 - available 24 hours a day/7 days a week
A Maintenance Manager on call-out duty will then be contacted to deal with the emergency situation.