Agents

Each member of our overseas representative network has a formal contract with Queen Mary, ensuring they are equipped to provide expert guidance. These contracted agents undergo thorough training and receive ongoing support from our university staff, enabling them to offer comprehensive information about Queen Mary and our application procedures. By working closely with our representatives, we ensure that students receive effective and reliable services.

In many instances, if a student who has utilized the services of a contracted agent enrols at Queen Mary, the agent may receive a commission. We regularly assess the performance of each representative, considering various factors, and gather feedback from students to ensure that our agents consistently uphold the high standards we have set.

Find representatives where you are.

Applying through our representatives

Our international representatives are able to:

• Offer insights and guidance regarding Queen Mary, University of London, including details about our programs and available funding options.
  
• Assist in selecting the most suitable university and course for you.
• Advise on admission criteria, application procedures, and deadlines.
• Handle the submission of your application, keep you informed of its progress, and update you accordingly.
• Help with the student visa application process, choosing accommodation, and preparing for your studies.
• Contact the university for you if needed.

It's important to note that representatives cannot extend offers of study. Following the submission of your application, decisions are made solely by the university.

Prior to engaging with any of our listed representatives, it's crucial to clarify any service charges and expectations upfront. Please refrain from making any payments, including deposits, to representatives; these transactions should only be conducted directly with the university.

For inquiries, feedback about our appointed representatives, or interest in becoming a Queen Mary representative, please reach out to our agent relations officer.

Our standards and expectations

Agent Quality Framework (AQF)

Queen Mary, University of London, is committed to the UK Agent Quality Framework (AQF) and pledge to create and maintain the highest standards of agent management, ensuring the UK remains leading study destination for international students.

We have recently signed an agreement with the British Universities' International Liaison Association and the British Council, which declares that we are committed to:

1. Empowering student choice and enabling informed decision making
2. Ensuring good agent governance and professionalism
3. Promoting ethical agent practices, professional knowledge and competency
4. Increasing transparency and accountability

Applicants can read more about working with Educational Agents in the Student Guide to Choosing an Education Agent.

Each of our Representatives has provided us with evidence that they are trained by the British Council and are fully aware of UKVI Laws and compliance.

If you have any questions, please contact globalengagement@qmul.ac.uk

Complaints

Queen Mary is committed to ensuring that all students receive high-quality support throughout their application process, including services provided by contracted members of the Queen Mary agent network. If you experience an issue with one of our contracted partners, you may want to make a complaint.  

You can submit complaints through our online form, available here or by contacting your Regional Manager. You will be required to provide: your applicant ID, the name of the agency and the country in which they were providing you with application support, and a description of the issue. 

We will acknowledge your complaint within 5 working days and provide you with a reference number for future correspondence. We will endeavour to complete all investigations within 20 working days. 

Upon resolution, you will receive a written response detailing the outcome and any actions taken. 

All complaints will be handled confidentially, and UK data protection regulations will be strictly adhered to. Any complaints regarding agent support will be handled with complete separation from any admissions decision or outcome should the complainant be an active Queen Mary applicant.  For further assistance, students can contact globalengagement@qmul.ac.uk  

Find a representative in your country

Check the list below and follow the links to our representatives' websites. Representatives are also listed in our regional information pages. This list is not exhaustive.