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IT Services
ITS

Queen Mary University of London IT Services

IT Services (ITS) at Queen Mary University of London are here to support you whenever you need assistance. We are dedicated to providing you with a high-quality user experience.
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Getting Support

ITS Live Chat

Chat with us at any time. Best used for general enquiries, real-time conversations with ITS Staff, reporting issues & remote connections.
ITS Live Chat

Phone Support

IT Services are just a phone call away, even out-of-hours. Call us any time on +44 020 7882 8888.
Phone Support

Self Service Portal

Submit a ticket without waiting. Best used for requesting new hardware or software, setting up new user accounts or amending existing user accounts.
Self Service Portal

Email Us

Send us your support requests via email at any time. QMUL service desk provides support 24/7, best used for general IT questions and support issues.
Email Us

ITS Purchasing

To ensure cost-effective and secure IT purchasing, the University requires all IT items to be purchased through IT Services. This helps prevent duplication, enhances cybersecurity, ensures effective data management, and leverages the benefits of our strategic supplier partnerships, such as extended warranties and better support.

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Ideas Forum

Collaborate & Grow With Queen Mary University of London

At Queen Mary University, we believe that collaboration can help us to create an exceptional digital environment. If you are looking for a new solution or have an idea, then the Ideas Forum is here to help. We value your collaboration in shaping the future of IT services at our university. 

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Featured News & Updates

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  • Queen Mary University of London ITS resolves over 65% of queries the first time you contact us via phone.

  • On-campus Monday to Friday, 8AM to 6PM, with out-of-hours support also available.

  • Queen Mary University of London has a team of over 300+ people to support you and all of your IT needs.

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