This page contains a list of IT Services Policies and Standard Operating Procedures (SOP) that help to define how the department operates. Overarching policies can be found on the QMUL Policy zone.
A document remains active until superseded and a new version is uploaded. If it is deemed no longer valid then the document is retired and removed from the list below.
Internal ITS policies can be found here.
IT Governance Framework - Under Construction
IT Project Governance - Under Construction
IS01 Information Security & Acceptable Use Policy [PDF 313KB]Approved by: ITLT Last Review 27.07.23
DG00 Review and Update of Polices [PDF 250KB]Approved by: ITLT Last review: 01.12.22
Managing InformationDG01 Information Risk Assessments [PDF 365KB]Approved by: ITLT Last review: 02.02.23
DG09 Information Classification [PDF 391KB]Approved by: IGG Last review: 24.06.2022
Procurement & ConfidentialityDG03 Third Party Access to Information [PDF 429KB]Approved by: ITLT Last review: 02.02.23
DG04 Contracting for IT Services [PDF 547KB]Approved by: ITLT Last review: 20.02.17
DG07 Procuring IT Hardware & Software [PDF 270KB]Approved by: ITLT Last review: 02.02.23
OperationsDG08 Implementing IT Systems [PDF 369KB]Approved by: ITLT Last review: 02.02.23
DG06 IT Incident (Malfunction) Reporting [PDF 354KB]Approved by: ITLT Last review: 10.12.21
DG10 IT Equipment Disposal [PDF 266KB]Approved by: ITLT Last review: 02.02.23
DG17 IT User Account Management Policy [PDF 273KB]Approved by: ITLT Last review: 02.02.23
DG19 IT Remote Access [PDF 397KB]Approved by: ITLT Last review: 31.03.17
DG20 Access to and Use of EmailSuperseded by: IS01 Information Security & Acceptable Use Policy - 27.03.23
DG23 Computer Room Operation [PDF 408KB]Approved by: ITLT Last review: 29.06.20
DG24 Working in Secure Areas [PDF 241KB]Approved by: ITLT Last review: 02.02.23
DG25 Configuration, Change and Release Management [PDF 272KB]Approved by: ITLT Last review: 02.02.23
DG28 Network Management [PDF 665KB]Approved by: ITLT Last review: 31.03.17
DG29 Acceptable Use of ITSuperseded by: IS01 Information Security & Acceptable Use Policy - 27.03.23
ITS Computing Device Policy v1.8 [PDF 709KB]Approved by: ITLT Last review: 30.08.24
ITP07 - Self Managed Devices [PDF 360KB]Approved by: ITLT Last review: 22.03.22
SecurityDG05 Information Security Incident Reporting [PDF 269KB]Approved by: ITLT Last review: 02.02.23
DG11 System Access Controls [PDF 355KB]Approved by: ITLT Last review: 08.07.20
DG12 Cryptographic Controls [PDF 247KB]Approved by: ITLT Last review: 02.02.23
DG18 Password Management Superseded by: IS01 Information Security & Acceptable Use Policy - 27.03.2023
DG21 Disconnection from the systemApproved by: ITLT Last review: Retired
DG27 IT Security Incident Management [PDF 284KB]Approved by: ITLT Last review: 10.12.21
Secure Desk Working PolicySuperseded: IS01 Information Security & Acceptable Use Policy - 27.03.2023
System RecoveryQMUL BC Policy V1.5.pdfApproved by: ITLT Last review: 29.01.21
DG26 System Backup and Recovery [PDF 264KB]Approved by: ITLT Last review: 02.02.23
Logs & AuditsDG13 Managing Information RecordsApproved by: IGG Last review: Retired
DG22 Maintenance of Security Logs [PDF 537KB]Approved by: ITLT Last review: 22.03.18
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Information Governance
Records Management
Managing Electronic Information
Data Protection Policy [PDF 268KB]
Janet acceptable use policy
Central Print Policy [PDF 498KB]
Patch Management Policy [PDF 717KB]
BYOD Policy [PDF 523KB]BYOD Appendix - B [PDF 244KB]
ITS Device Policy Guidance v2.4 [PDF 428KB]
Guidelines on Cloud Services [PDF 669KB]
Web Application Guidance [PDF 1,000KB]
SDD and NCR Naming Convention [PDF 704KB]
Guide to current service offering - PC and Print May 2016 [PDF 88KB]
IT Service Offerings Description Document v4.0 [PDF 954KB]
Guidance for Recruiting Individuals [PPT 479KB]
IS14 Staff Travelling to High-risk Countries [PDF 1,217KB]
QMUL Risk Policy
QMUL Risk Management