Skip to main content
IT Services

Breadcrumb

  1. IT Services
  2. About ITS
  3. Governance & Committees
  4. Governance
  5. Service Management
  6. Incident management
  7. Major incident management

Major incident management

A major incident is a type of incident. Though small in number they represent a significant challenge to IT Services, and require effectively “special definition and handling.”

Once the helpdesk have been called by a user (so ITS are aware that a major incident exists), a major incident board will be convened to manage the incident. They will commence a process that provides an elevated level of visibility and communications and leads on the resolution of the problem, all with the goal of minimizing impact on the university.

The major incident board is comprised of a MI Coordination manager, MI Technical Manager, MI Communication Manager - The IT Leadership team and deputies they specify are candidates for this board.

Back to top