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  1. IT Services
  2. About ITS
  3. Governance & Committees
  4. Governance
  5. Service Management
  6. Service catalogue management

Service catalogue management

Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services. At the QMUL we have a Service Catalogue Manager who is responsible for ensuring that Service Catalogue changes are carried out, and quality checking the Service Catalogue entries to make sure they are accurate and up to date. To ensure that changes to the Service Catalogue are controlled we use the Change Management process to provide governance.

The Service Catalogue contains information derived from the service definition which will include SLAs, hours of service, contact information, who can use the service and the service cost. This information is typical of that held in a ‘Business Facing’ catalogue, which is the type of catalogue currently used at the QMUL. ITIL also describes a different ‘Technical’ Service Catalogue view which details the IT Services and their interdependencies that contribute to the delivery of a service listed in the ‘Business Facing’ Service Catalogue view. At the moment the QMUL does not have a ‘Technical’ service catalogue.

Service Catalogue Management Policy [service level catalogue Policy PDF]

Check the QMUL Service Catalogue

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