Queen Mary University is modernising its Service Management capabilities to better meet the evolving needs of students, staff, and management. Replacing Ivanti, the new ServiceNow platform will reduce inefficiencies and manual workarounds, driving enhanced service delivery. Additionally, ServiceNow supports the University’s digital-first strategy, enabling integrated service support and expanding the use of cloud and SaaS solutions across campus.
ServiceNow will allow users to raise requests, report issues, and access key resources for IT, facilities, and more, delivering a user-friendly experience tailored to our community’s evolving needs.
From Tuesday 19 November 2024 all new IT and Estates tickets will be created in ServiceNow. The previous Ivanti link will redirect to ServiceNow from this date.
You can access ServiceNow with your QMUL user ID using Single Sign-On. The link to ServiceNow will be made available on Tuesday 19th November.
If you experience any login issues, please contact the Service Desk.
We aim to resolve existing Ivanti tickets ahead of the ServiceNow transition. Any tickets that remain open will be handled individually to ensure thorough resolution.
Analysts will continue to have full access to Ivanti for closing outstanding tickets, and outgoing email notifications will stay active to keep end users informed every step of the way.
For the first two weeks after launch, Tuesday 19 November – Monday 2 December 2024, an Early Life Support team will be available to assist with any issues you may experience with the new platform. Please contact our IT team via the Service Desk.
Students and staff can raise a variety of requests to make their experience at Queen Mary University more efficient. These include:
We would love to hear about your experience. Please take a moment to complete a brief Customer Experience Survey.