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Analogue Telephone Services

Click on the links below to find information about: 

Analogue Telephony Policy 

Analogue Amnesty 

UK National Switch-off of all Analogue Telephones 

Analogue Telephony Policy 

The QMUL analogue telephone service is now decommissioned entirely. Analogue is no longer provided or supported by IT Services. 

Any requirement for telephony provision independent of the QMUL network will need to be sourced and managed locally. Examples of this are 4G mobile connectivity for lift emergency phones, or separate BT phone lines. https://business.bt.com/products/voice/phone-lines/   

Analogue Amnesty 

All analogue services have been turned off at QMUL as part of the effort to decommission analogue technology around the University. IT Services have limited funding to replace old analogue telephones with new Yealink IP handsets or Ringcentral Softphones. If you have an old analogue phone, and want it replaced with a new Yealink IP telephone, all you need to do is raise a ticket with the IT Service Desk (https://www.its.qmul.ac.uk/support/helpdesk/). The only information we would need is: 

The analogue telephones extension number 

The room (& building) the analogue telephone was located in 

A local contact to help arrange access and schedule the replacement. 

FAQs and Conditions 

  1. What does an analogue telephone look like?
    If it doesn't have 'MITEL' printed on it then it is most likely an old analogue phone. If you're unsure, feel free to include a photograph of the telephone in your Service Desk ticket.
  2. What if I don't want a new Yealink IP handset or RingcentrallSoftphone?
    That's fine, taking a replacement Ringcentral IP handset is optional, not mandatory. However analogue has been decomissioned at QMUL and there there is no support for it.
  3. What new handset will I get?
    Your old analogue phone will be replaced with a Yealink T33G handset (https://www.yealink.com/en/product-detail/ip-phone-t33g)
  4. Will my extension number change?
    No, your telephone number will not change. Please include in your Service Desk ticket any other features you need to retain (for example, hunt groups and access to voicemail).
  5. How long have I got to raise a Request?
    We will attempt to replace as many as possible but will be limited by project funding.
  6. Are there any reasons why I wouldn't get a replacement phone?
    It won't always be possible to replace an analogue phone (for example if the cabling infrastructure is too old to support an IP handset) but we will make every effort to find a workable solution.

  
UK National Switch-off of all Analogue Telephones 

It should be noted that the entire UK analogue telephone network will be switched off in 2025 (https://business.bt.com/insights/uk-pstn-switch-off/). 

 

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