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Voicemail support page

Softphone – Voicemail setting 

The below steps explain how to access and change the default voicemail settings in MS Teams Ringcentral. 
Click on the Ringcentral tab within MS Teams and click on the cog icon->Voicemail settings: 
 Voicemail 1 
Four feature settings will be presented:

Voicemail 2
Voicemail greeting 

To change voicemail greeting select ’Voicemail greeting’ and then ’Custom’ from the ‘Default’ drop down menu: 
 Voicemail 3
 
To record your voicemail select the ’Phone’ option and enter your number. This will allow you to receive a call on the number entered from Ringcentral‘s call recording service asking you to record your greeting:  

Voicemail 4
Once you have recorded and saved the greeting over the phone, please click on ‘Save’. This will enable the recorded greeting to play: 
   Voicemail 5
 

Voicemail  PIN 

Your PIN is used to verify your identity when checking your voicemail. You will have been provided with a PIN in an email when your account was initially setup. 
 
To change the PIN click on ’Voicemail PIN’ . 
Type in a new PIN according to criteria and click ’Save’: 
 Voicemail 6

Shared voicemail 

Click on this option to share your voicemail messages with colleagues.  
Select the ‘Add recipients’ option and search for the user(s) you would like to share your voicemail with: 
 Voicemail 7
Click on ‘Share’: 
 Voicemail 8
You should now see the selected user as a recipient: 
 Voicemail 9
To remove the user click on the ‘x’ beside the name and select ’Remove’. That will remove the user. 
 
 
Voicemail to text 

This option enables a transcription of the voicemail messages you receive. The transcription can be accessed in the voicemail box and via email notifications. 
By default, this option is on. However, you can turn it off by clicking on the toggle button shifting to the left: 
 
 Voicemail 10

Handset - Voicemail settings 

The below steps explain how to access and change the default voicemail settings on the Yealink handset. 

Voicemail greeting 

  • From the Yealink handset dial *86  
  • You will be asked to enter your voicemail PIN followed by the ‘#’ key.
  • The voicemail PIN will have been provided when initially setup. 
  • Next press option ‘2’ : Account Administration.  
  • Next press option ‘2’ to enter greeting menu. 
  • Next press option ‘2’ to record voicemail greeting. 
  • Next press option ‘3’ to change voicemail greeting.  
  • You will be prompted to record your greeting. Once recorded press the ‘#’ key 
  • If you are happy with the greeting press option ‘1’ to save it. 
  • If you would like to listen to it press option ‘2’. 
  • If you would like to record it again press option ‘3’. 

 

Voicemail PIN

  • From the Yealink handset dial *86. 
  • You will be asked to enter your voicemail PIN followed by the ‘#’ key. The voicemail PIN will have been provided when initially setup. 
  • Next press option ‘2’: Account Administration. 
  • Next select option 3 to Change PIN. 
  • The system will prompt you to enter your current PIN followed by ‘#’.   
  • Enter your new PIN and press ‘#’. 
  • Press ‘1’ to save. 

 

 

 
 

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