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  4. Accessibility statement for the Library Search

Accessibility statement for the Library Search

The accessibility statement applies to content published on the https://search.library.qmul.ac.uk/iii/encore/?lang=eng domain, run by the Queen Mary University of London.  

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

How accessible is this website? 

Library Search is currently not fully compliant with accessibility legislation. We are working with the software supplier, Clarivate, to address some of the issues.  

Some areas of inaccessibility include: 

  • Some pages have poor colour contrast. 
  • Some of our online forms are difficult to navigate using just a keyboard. 
  • Some heading elements are not consistent. 
  • Some images do not have good alternative text or are missing alternative text. 
  • Some buttons are not correctly identified. 
  • Some adjacent links are used for the same destination. 
  • Some labels are incorrectly used. 
  • Element IDs are repeated and non-unique. 
  • HTML is used to format content. 
  • The same link text is used for multiple destinations. 
  • The site language is not set. 

Feedback and contact information  

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille you can contact Library Services at library@qmul.ac.uk. 

We’ll consider your request and get back to you in 14 days.  

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Library Services on library@qmul.ac.uk. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Contacting us by phone or visiting us in person 

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us by visiting https://www.qmul.ac.uk/contact/

Compliance status 

Queen Mary University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the issues listed below. 

Non-accessible content 

These criteria issues fail on  

What we’re doing to improve accessibility 

We recognise that some content on Library Search is not fully accessible, but the University is committed to improving this through: 

  • A programme of work to update all content intended for our audiences to resolve some of the accessibility issues.  
  • Working with the software supplier, Clarivate, to resolve some of the accessibility issues. 

Preparation of this accessibility statement  

This statement was prepared on Monday 12 August 2024. It was last reviewed on  Monday 12 August 2024.

This website was last tested on Friday 15th July 2022. The test was carried out by HeX Productions. 

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