There are many teams that come under Registry Services, each responsible for different processes. Therefore, it can be hard to know the best person to contact for your particular issue. This page will try to show you which teams are responsible for which areas, and the applicable contact details for them to make sure we can assist you as efficiently as possible. If you are still unsure of who might be best to contact, you can see the links at the bottom of this page for our frontline services who can advise further.
Please be aware that Registry Services is only able to assist current students and graduates, and as such, the following page will not detail contacts for Admissions or Alumni teams respectively. Associate students should contact the relevant team within Global Opportunities in the first instance.
The tabs below lay out the contactable teams within Registry Services for you, with an overview of what they are responsible for and how to get in touch with them. If you cannot find the team you are looking for, they may not be student facing, in which case you may contact your relevant frontline service for your level of study who may be able to advise on the appropriate next steps. The Student Enquiry Centre may act as the front face of certain Registry Services, in which case you are welcome to speak to us at your convenience so we can advise on next steps where possible.
The student records team within Registry Service is responsible for the maintaining your record with Queen Mary throughout your studies with us. They would oversee things such as the confirmation for your attendance with us to the student loan company, the application of awards and official results provided and confirmed by your Academic Department.
The student records team does not have a front facing office and are contactable only via email as detailed below.
Email: Sturecords@qmul.ac.uk
The Bursaries, Grants & Scholarships team are responsible for certain financial responsibilities at Queen Mary, such as the review of bursaries via means testing using data shared via the student loan company, independent means testing, certain scholarships and the award of prize certificates during your time at Queen Mary University of London.
The Bursaries, Grants & Scholarships team does not have a front facing office but are available via phone, email or via Queen Mary's enquiry service.
Email: bursaries@qmul.ac.uk
Telephone: 020 7882 7752/3353/7908/3086
The Immigration Compliance team is responsible for making sure students have submitted the documents and data needed for us to be compliant with immigration rules. During your studies with us, they will ensure you have provided the necessary information for our records such as proof of immigration permission, documents verifying this as well as reporting to the U.K Home Office when your studies have concluded with us.
The Immigration Compliance team does not have a front facing presence, and is contactable via email and helpcall.
General Enquiries: immigrationcompliance@qmul.ac.uk.
CAS Information: casinfo@qmul.ac.uk.
CAS Requests (new and current students): casrequest@qmul.ac.uk.
The exams team within Registry Services is responsible for the planning and administration of your official exams whilst a student at Queen Mary University of London. They would oversee the planning of where exams may take place, timings, special arrangements for exams and invigilation of in-person exams. For help with online exams, please speak to your Academic Department who administer these for you.
This team does not have a front facing office, and are contactable via email as detailed below.
Email: exams@qmul.ac.uk
The Timetabling team within Registry Service is responsible for the application of your timetable with Queen Mary throughout your studies with us. They are responsible for allocating all centrally-booked teaching space throughout the College, and for the booking of lecture capture requirements. We can also assist with reporting any issues relating to these rooms and their facilities
The Timetabling team does not have a front facing office and are contactable only via email as detailed below.
Email: timetabling@qmul.ac.uk