Operational Closure Dates/Times:
Monday 23rd December: The desk will be open 10:30-15:30. The afternoon phone line service will finish at 15:30.
Tuesday 24th December - Wednesday 1st January inclusive: Christmas Closure - the desk will be closed and staff will not be answering the phone or responding to emails, enquiries submitted via SEC Online or processing eShop purchases.
Please note, for queries regarding QMPlus, online exams issues/ access or attendance, you would need to contact your Academic School. Unfortunately, we cannot advise on the admissions process. Please direct all Admissions related queries to your Applicant Portal.
The hours listed below are indicative of our standard opening and closing times, please see our 'Service Notices' tab for any changes to our normal service hours before making travel arrangements.
In person:
Monday - Friday: 10:00 - 16:00
Saturday - Sunday: Closed
Telephone:
0207 882 5005 / +44 20 7882 5005
Our phone lines are open Monday to Friday between 10:00-12:00 and 14:00-16:00.
Phone: 02078825005Email: studentenquiry@qmul.ac.uk
Incoming Study abroad and Exchange students (Associates)
Contact the Global Opportunities Office
Contact Admissions
Contact Barts and The London School of Medicine and Dentistry
Contact the Research Degrees Office
The Student Enquiry Centre is the front face of Registry Services. We are here to assist Undergraduate and Postgraduate Taught students with any enquiries regarding Student Documentation, ID Cards, Bursaries, Exams and more.
Our in-person services include assisting with enquiries and helpcalls that may have been raised, providing physical and digital documentation as well as ID Cards, and helping to find the applicable contacts for your query. We can offer a number of our services remotely, so if you are unable to come in person or would prefer not to, please submit your enquiry online and we will respond to you as soon as we can. Details to do so can be found below.
The Student Enquiry Centre is located on Mile End Campus, in East London. We are located on the Ground Floor of iQ East Court (building 64 on the map below) Mile End Campus Map [PDF 954KB]
Nearest stations on the London Underground are Mile End on Hammersmith and City, District and Central lines; and Stepney Green on the Hammersmith and City and District lines. Transport for London publishes interactive maps showing Underground, Docklands Light Railway (DLR) and bus information.
The team in the Student Enquiry Centre will do their best to assist with any queries students have and will resolve these where possible. If your query does not fall within what we can assist with, we will provide relevant information and onward contact details for relevant Queen Mary departments. Please note that we expect all students making use of our frontline services to comply with the Student Behaviour and Discipline [PDF 168KB], failure to abide by this code of conduct may result in the withdrawal of service and be met with an appropriate penalty as detailed in the linked document.
The Student Enquiry Centre is unable to assist with prospective student queries, the Admissions team will be able to advise and address your query appropriately.