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Registry Services

Degree certificate

Once you are successfully awarded, your degree certificate will be produced. This will be given to you either at a Graduation Ceremony or via your registered home address on Mysis.

Graduating class of 2024

Please see the Queen Mary Graduation webpages for information on Graduation Ceremonies. Please be advised that the Student Enquiry Centre is not involved with Graduation and you will find answers to your questions on the Graduation website. 

Students awarded in September or October 2024

Please be advised that your certificates will not be presented to you during your Graduation Ceremony. Instead, your certificate will be posted to the home address on your record by the end of December. You will be emailed once your certificate has been posted with tracking information. 

Update your address by the deadline:

All students should ensure that their home address is correct in MySIS by 17:00 on Monday 4 November 2024

You will not be able to collect your certificate in person or nominate someone to collect it on your behalf.

What happens if you do not update your home address: Changes to your home address after the deadline will not be made to the postage address of your certificate as we will have printed the label.

  • If your certificate is posted to the incorrect address because you did not update MySIS, you will need to wait for it to be returned to us. We will then contact you to arrange a re-delivery.
  • If your certificate is posted to the incorrect address because you did not update MySIS and your certificate subsequently gets lost in transit, you should purchase a replacement. 

You will be emailed once your certificate has been posted with tracking information. The email will specify the date you can contact Student Enquiry Centre if your certificate does not arrive. Please do not contact us before that.

Students awarded in July 2024 or earlier

For those students who received notification of their award in or prior to July 2024, your certificate was either presented to you during your Graduation Ceremony or it has been/will be posted to your home address. If you have not received your certificate then please contact studentenquiry@qmul.ac.uk or see below regarding what to do if you have not received your certificate.

Digital degree certificate (UG and PGT)

We have introduced a digital degree certificate for undergraduate and postgraduate taught students. This will be published to your Gradintelligence account. More information can be found on our Digital Degree Certificate webpage.

Degree certificates (PGR)

Postgraduate Research students (i.e. PhD students) are awarded monthly. The degree certificate will be posted to the results address in MySIS within 3 months of the date you were notified of your award and will not be presented during the Graduation Ceremony.

Please contact researchdegrees@qmul.ac.uk if 3 months have passed and you have not received your certificate. Please note that you must contact us within six months to tell us if your certificate has not arrived so that we can look into the issue and provide you with a free replacement document where necessary. If you contact us after six months have passed then it is likely you will need to purchase a replacement.

What to do if you have not received your certificate

Degree certificates are legal documents and we must ensure that there is only one in existence at any given time.

Unless presented at a Graduation Ceremony, certificates are posted within three months of the date you were notified of your award to the address you specified on your student record that you wanted it to be posted to. For alumni who were awarded before 2014 or by the University of London, please see our University of London replacement certificates webpage instead.

If your certificate was posted to the correct address

There are a variety of reasons your certificate may not have been received while we have been given the correct address, your next steps can be indicated via the scenarios below:

If your certificate was posted to the correct address and less than six months have passed since you were notified of your award

Please contact us to let us know that it hasn’t arrived and we will look into it for you. We can arrange for a free replacement to be sent if necessary (postage charges may be applicable).

If your certificate was posted to the correct address and more than six months have passed since you were notified of your award

You must let us know within six months if your certificate has not arrived. If six months or more have passed since you were notified of your award and you haven't contacted us to tell us, it is likely that you will need to purchase a replacement

If your certificate was posted to the wrong address

You are asked to keep your MySIS address details up to date throughout your studies. At the point you were awarded, you were reminded of the postal address that your certificate would be sent to and asked to update it. If you did not do this and subsequently have not received your certificate, you should purchase a replacement.

If your certificate has been returned to the Student Enquiry Centre

We will email you notify it has been returned to us and arrange a re-delivery. We will use the information provided to us by postal providers to determine if any additional postage fees or costs are necessary.

If you have further queries regarding what to do about your Degree Certificate, how to receive one if this has been misplaced or lost or if you may be eligible to pay, please contact studentenquiry@qmul.ac.uk

Your name on your certificate

Your full name is shown on your degree certificate, including any middle names. Please check that your name is correct on your record to avoid any misprints and you receiving a certificate you are unhappy with.

You can check how your name will appear on your certificate within the 'My Details' section of MySIS. We can only print your certificate in your 'Full name' and not your 'Known as' or 'Display name'.

We are required to record your full name on your record as it is shown on your official ID provided during enrolment, for example your passport. If your name is misspelled or something is missing, please contact studentenquiry@qmul.ac.uk promptly. We will review the ID we have on record for you and update your name if required ahead of your certificate being printed.

Unfortunately, if you do not let us know of any errors throughout your study and before you are awarded, your certificate may be printed in the incorrect name and there may be a delay with issuing you a replacement.

Once you have been awarded (this means your degree has been confirmed on your record and you have been sent an email notifying you of your award), it is not possible to amend your name unless listed as an exception under 'Graduates' on our Student Names webpage.

 

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