Once you are successfully awarded, your degree certificate will be produced. This will be given to you either at a Graduation Ceremony or via your registered home address on Mysis.
Please see the Queen Mary Graduation webpages for information on Graduation Ceremonies. Please be advised that the Student Enquiry Centre is not involved with Graduation and you will find answers to your questions on the Graduation website.
For those students awarded in March, please be advised that we will present your degree certificate to you during your April Graduation Ceremony where possible and if we are unable to do this or you do not attend a Ceremony we will post it to your home address after 3rd May. We will email you once your certificate has been posted with further information.
All students should ensure that their home address is correct in MySIS in case we need to post your certificate to you. Please check and update your home address by midday on Friday 12 April 2024.
What happens if you do not update your home address: Changes to your home address after the deadline will not be made to the postage address of your certificate as we will have printed the label.
You will be emailed once your certificate has been posted with tracking information. The email will specify the date you can contact Student Enquiry Centre if your certificate does not arrive. Please do not contact us before that.
Your certificate may be available to collect from the Student Enquiry Centre from the day after the April Graduation Ceremony until Wednesday 1st May. Please bring your ID with you if you want to collect it. If you would like to nominate someone to collect your certificate on your behalf during this time, you must email studentenquiry@qmul.ac.uk in advance and provide us with the full name of the person who will be collecting it. Upon contacting us, you will receive an automated response informing you of your enquiry reference number. You must give the person collecting your certificate this reference number and they must bring ID with them. After Wednesday 1st May, we will arrange for your certificate to be posted to the home address recorded in MySIS.
For those students who received notification of their award in or prior to October 2023, your certificate was either presented to you during your Graduation Ceremony or it has been/will be posted to your home address. If you have not received your certificate then please contact studentenquiry@qmul.ac.uk or see below regarding what to do if you have not received your certificate.
We have introduced a digital degree certificate for undergraduate and postgraduate taught students. This will be published to your Gradintelligence account. More information can be found on our Digital Degree Certificate webpage.
Postgraduate Research students (i.e. PhD students) are awarded monthly. The degree certificate will be posted to the results address in MySIS within 3 months of the date you were notified of your award and will not be presented during the Graduation Ceremony.
Please contact researchdegrees@qmul.ac.uk if 3 months have passed and you have not received your certificate. Please note that you must contact us within six months to tell us if your certificate has not arrived so that we can look into the issue and provide you with a free replacement document where necessary. If you contact us after six months have passed then it is likely you will need to purchase a replacement.
Degree certificates are legal documents and we must ensure that there is only one in existence at any given time.
Unless presented at a Graduation Ceremony, certificates are posted within three months of the date you were notified of your award to the address you specified on your student record that you wanted it to be posted to. For alumni who were awarded before 2014 or by the University of London, please see our University of London replacement certificates webpage instead.
There are a variety of reasons your certificate may not have been received while we have been given the correct address, your next steps can be indicated via the scenarios below:
If your certificate was posted to the correct address and less than six months have passed since you were notified of your award
Please contact us to let us know that it hasn’t arrived and we will look into it for you. We can arrange for a free replacement to be sent if necessary (postage charges may be applicable).
If your certificate was posted to the correct address and more than six months have passed since you were notified of your award
You must let us know within six months if your certificate has not arrived. If six months or more have passed since you were notified of your award and you haven't contacted us to tell us, it is likely that you will need to purchase a replacement.
You are asked to keep your MySIS address details up to date throughout your studies. At the point you were awarded, you were reminded of the postal address that your certificate would be sent to and asked to update it. If you did not do this and subsequently have not received your certificate, you should purchase a replacement.
We will email you notify it has been returned to us and arrange a re-delivery. We will use the information provided to us by postal providers to determine if any additional postage fees or costs are necessary.
If you have further queries regarding what to do about your Degree Certificate, how to receive one if this has been misplaced or lost or if you may be eligible to pay, please contact studentenquiry@qmul.ac.uk.
Find out more about how to arrange a replacement degree certificate via Registry Services.