Accessing GradIntelligence

Full Enrolment happens once we have checked over the information and documents provided to us in your pre-enrolment task through Mysis. Please note that completing this task does not mean you are automatically fully enrolled as we are required to check the details and documents submitted thoroughly. We appreciate your patience while these checks are undertaken.

Once your enrolment is finalised, you will receive an email titled 'Your Enrolment at QMUL', with the initial line confirming your completion of the process.

Temporarily enrolled students are not eligible for a GradIntelligence account.

You require access to your Queen Mary email account as this is where we send your Gradintelligence account activation link. You should have received your Queen Mary email account details from IT Services within 72 hours of being invited to start Pre-enrolment. If you have not received this information or need help logging in to your email account, please speak to a member of IT services via the 'IT Live Chat' facility.

Please do not contact IT Services if you cannot access your Gradintelligence account - only contact them if you cannot access your email account. If you cannot access Gradintelligence, please check if one of the issues below are applicable to you or contact us to speak to a member of staff.

We create your Gradintelligence account using the date of birth (DOB) you have provided to us during the admissions process. This is in the format DD/MM/YYYY. You can check the DOB we have for you on MySIS under 'My Details'. If your DOB on your student record is incorrect you will have trouble activating your Gradintelligence account.

For new students, we will endeavour to update your DOB during Queen Mary Enrolment but please do tell us of any errors when collecting your ID card.

Current students should contact us to request a correction to your student record. You will need to provide us with a copy of your ID (e.g. passport), if you have not previously done so.

Your activation email will be sent to your Queen Mary email account (not your personal email) within 24 hours of your full enrolment (note you will not receive this email if you are temporarily enrolled). The email sender is 'Gradintelligence Account Activation' and the email address is noreply@qmul.ac.uk. If you cannot find the email in your inbox (or in junk) then please follow the instructions in step 5 below if you received confirmation of your full enrolment more than 24 hours ago or contact us and we will resend the activation request to you.

If you already have a Queen Mary Gradintelligence account (i.e. if you have previously enrolled on a programme with us and we created an account for you), please be advised that you will not receive another account activation email and you should continue to use your original account. 

If you have forgotten your login details, you can receive a reminder of your username and reset your password by visiting Gradintel.com, clicking 'Login' then 'Lost Account Details' and then following the steps. Please note that as part of the activation process, you would have created your own username and password.

If you are finding it difficult to reset your details, please contact Gradintelligence customer services who will be able to help you: customerservices@gradintel.com. Please remember to include your full name, student ID number and inform them that you are a student at QMUL.

The activation links to Gradintelligence expire after 30 days. Any student, past or present, can use this process to access your account e.g. if your link has expired, you cannot find the email with your activation link or you are an withdrawn or alumni student who needs help accessing your account, you should follow the account recovery process to gain access to your Gradintelligence documents:

1. Go to https://gradintel.com/index.php/account-support/recover/students
2. Select your 'Queen Mary University of London' from the dropdown, enter your Student ID number and Date of Birth, use Captcha to authenticate and click 'SUBMIT'
3. Choose a verification method; either the account-linked e-mail address or mobile number verification (note we use your QM email address when registering you)
4. Once verified, you will be prompted to activate using your account activation page
5. There, you will be asked to reconfirm your Date of Birth, define your new account username and password and specify your security question and security answer so that you can then use these to reset your password, should you ever forget it.

Once you have activated your Gradintelligence account you can change the email associated with the account from your QMUL email address to your personal address.

Note: If you no longer have access to the account-linked email address or mobile number indicated by the hint, please contact us requesting an update to your email address for a new activation link to be provided. Alumni students, please be sure to include your student number in any correspondence with us. To speed up the process, please contact us from the personal email address that you gave us whilst you were studying so that we can verify your identity.