If you are staying on campus, there will be a temporary wi-fi service available from when you move in, until the end of September. Details on how to connect your device will be provided in your key pack - if you already have your Queen Mary IT credentials, you should use the Eduroam network.
The Wi-Fi service in the residences allows residents to connect their computer or laptop to the Queen Mary network and the internet (this is not included in the Varden Street family flats where residents can set up a private wireless connection).
If you experience difficulty with the Internet connection, please report the problem to the Queen Mary IT Services Helpdesk at helpdesk@qmul.ac.uk or call 020 7882 8888.
Please note that to use the Queen Mary wireless network you will need your IT Services login and password which you obtained during pre-enrolment/enrolment.
To set up an Internet connection in your room, see the Services for students pages on the IT Services website for instructions.
WIRELESS NAME: QM-Personal
Queen Mary is excited to announce a new Wi-Fi experience designed to make your campus life more comfortable and connected. QM-Personal Wi-Fi, is now available to students living in Queen Mary-managed halls at Mile End, Whitechapel, and Charterhouse Square.
What is the difference between eduroam and the “QM-Personal” Wi-Fi?
QM-Personal Wi-Fi is designed to work for devices that remain in your hall and are unable to connect to the main university Wi-Fi network, eduroam. You should use eduroam as your default network connection around campus to connect your phone, laptop and/or tablet, primarily when you are traveling in or out of campus. QM-Personal is to be used to connect devices within your hall that will typically not connect to eduroam such as:
This Wi-Fi lets you quickly and securely connect your devices to a private network and it’s easy to set up. Follow these simple steps to generate your Personal Pre-Shared Key (PPSK) and get connected:
1. Access the Portal:
o Click the link provided by Queen Mary to access the Personal Pre-Shared Key Portal here
2. Sign In:
o Use your Queen Mary account credentials (e.g. bs17546@qmul.ac.uk) to sign in via Single Sign-On. If you are already logged in you will be taken straight to the QR code page (first image below).
3. Generate Your Access:
o On the screen you will see a QR code and a unique passphrase.
4. Configure Your Device:
o Either scan the QR code using the device you wish to connect, or manually enter the passcode into the device when connecting to QM-Personal.
o The QR code and passcode will also be emailed to you.
o You can do this for up to 20 devices.
Glide provides internet service at Aspire Point, Blithehale Court, and Sherren House. Information on how to access the service or report a fault will be provided locally in the building.