Student Communication Framework
We have provided email templates below for you to send to students depending on the time of year and student status. Students can often feel overwhelmed by the level of support available and how to access it.
The intention of these templates is to enhance students confidence in reaching out to the relevant services when needed.
We hope you are enjoying your time at Queen Mary so far, but we know that as the dust settles expectations can fall short. Maybe you are struggling with the academic side of things and feeling deflated. Maybe you’ve not made friends as easily as you were hoping or are starting to feel homesick. Maybe a disability, Mental Health diagnosis or neurodiverse condition is impacting on your studies more than you were expecting or are anxious that it might do as the course becomes more challenging.
Queen Mary has a range of support services to help make your time with us as enjoyable as possible. We have compiled a list of services below so even if there not relevant now, keep them in mind.
Finding your course challenging and need course specific help?
Speak to your faculty Student Support Officer. They provide pastoral support and can help with issues such as applying for extenuating circumstances or overall wellbeing. If the Officer is unable to help then they will often be able to signpost you to someone that can.
Wanting to improve your academic skills, whether it be writing, revision or referencing?
Library Services provide workshops, one to one appointments, drop ins, as well as Peer Assisted Study Support (PASS).
Need additional support with managing wellbeing or are struggling with your mental health?
Then Advice and Counselling Service can provide more extensive and tailored support. Counsellors, Mental Health Advisors, Welfare Advisors, Sexual Health and Harassment Advisors, International Advisors and Wellbeing Advisors make up the service. Simply fill out their form on Mysis and you will be contacted with an appointment.
Need academic support for a disability or neurodiverse condition? Think you might have an undiagnosed condition such as Dyslexia, ADHD or Autism?
Contact the Disability and Dyslexia Service to find out how they can assist you. Whether it be reasonable adjustments to remove barriers to accessing your course, funded support or diagnostic assessments for certain Neurodiverse conditions.
If the support you require is for more urgent and you are experiencing a mental health crisis then there are a range of support options for you. If you are in immediate danger then go to your nearest A&E department or contact the NHS Mental Health Crisis Line for your borough.
Even if these services aren’t relevant to you now then keep us in mind for the future!
Congratulations on completing your first term and welcome to the second! We hope you have had a chance to recharge and reflect on your time with us so far. We just wanted to remind of you of the support available and how it might be relevant to you.
Finding your course challenging and need course specific help?
Speak to your faculty Student Support Officer. They provide pastoral support and can help with issues such as applying for extenuating circumstances or overall wellbeing. If the Officer is unable to help then they will often be able to signpost you to someone that can.
Wanting to improve your academic skills, whether it be writing, revision or referencing?
Library Services provide workshops, one to one appointments, drop ins, as well as Peer Assisted Study Support (PASS).
Want additional support with managing wellbeing or are struggling with your mental health?
The Advice and Counselling Service can provide more extensive and tailored support. Counsellors, Mental Health Advisors, Welfare Advisors, Sexual Health and Harassment Advisors, International Advisors and Wellbeing Advisors make up the service. Simply fill out their form on Mysis with the issue and you will be contacted with an appointment.
Need academic support for a disability or neurodiverse condition? Think you might have an undiagnosed condition such as Dyslexia, ADHD or Autism?
Contact the Disability and Dyslexia Service to find out how they can assist you. Whether it be reasonable adjustments to remove barriers to accessing your course, funded support or diagnostic assessments for certain Neurodiverse conditions.
If the support you require is for more urgent and you are experiencing a mental health crisis then there are a range of support options for you. If you are in immediate danger then go to your nearest A&E department or contact the NHS Mental Health Crisis Line for your borough.
Even if these services aren’t relevant to you now then keep us in mind for the future!
As exam season approaches, we understand how stressful and overwhelming this period can be. If you are starting to feel pressure then maybe one of our support services can help!
Struggling with revision or worried about your exam timetable?
Speak to your faculty Student Support Officer. They provide pastoral support and can help with issues such as applying for extenuating circumstances or overall wellbeing. If the Officer is unable to help, then they will often be able to signpost you to someone that can.
Wanting to improve your revision skills?
Library Services provide workshops, one to one appointments, drop ins, as well as Peer Assisted Study Support (PASS).
Struggling to manage exam anxiety or are exams triggering existing mental health issues?
The Advice and Counselling Service can provide more extensive and tailored support. Counsellors, Mental Health Advisors, Welfare Advisors, Sexual Health and Harassment Advisors, International Advisors and Wellbeing Advisors make up the service. Simply fill out the form on Mysis and you will be contacted with an appointment.
Need exam support for a disability or neurodiverse condition such as extra time? Think you might have an undiagnosed condition such as Dyslexia, ADHD or Autism that is impacting on revision?
Contact the Disability and Dyslexia Service to find out how they can assist you. You can also apply online for additional time in exams on your Mysis page with medical evidence or a diagnostic report. Please note there is a deadline for this exam period.
If the support you require is urgent and you are experiencing a mental health crisis then there are a range of support options for you. If you are in immediate danger then go to your nearest A&E department or contact the NHS Mental Health Crisis Line for your borough.
Firstly, I would like to welcome you back to Queen Mary! I hope you are looking forward to returning but understand it can also feel overwhelming adjusting back into university life. To support you with your return, I would recommend meeting with your advisor before the term starts as they will be able to support you with the transition back to university.
Here are a couple of other things to consider before starting the term:
- Are you familiar with the term dates including reading weeks and exam periods?
- Have you checked if there are any funding implications when returning to your studies? If you are not sure then speak to a Welfare Advisor.
- Have you re-enrolled?
- Do you know that you can access previous years QMplus page?
- Have you considered joining a Students' Union club or society?
There is also a range of different support services available and you can find an overview of many of the services on the Wellbeing Hub page.
Library Services provide academic skills workshops, one to one appointments, drop ins, as well as Peer Assisted Study Support (PASS).
The Advice and Counselling service provide support with managing wellbeing or are struggling with your mental health then get in contact with the Advice and Counselling Service. Counsellors, Mental Health Advisors, Welfare Advisors, Sexual Health and Harassment Advisors, International Advisors and Wellbeing Advisors make up the service. Simply fill out their form on Mysis and you will be contacted with an appointment.
The Disability and Dyslexia Service if you require academic support for a disability or neurodiverse condition. Whether it be reasonable adjustments to remove barriers to accessing your course, funded support or diagnostic assessments for certain Neurodiverse conditions. If you were previously accessing support from DDS then it might be beneficial to let them know you have returned to your studies.
Finally, as your Student Support Officer I can provide pastoral support and can help with issues such as applying for extenuating circumstances or overall wellbeing. If I am unable to help then I will often be able to signpost you to someone that can.
Do let me know if you have any further questions about the information I have provided.