The Advice and Counselling and Disability and Dyslexia Services will both close at 4pm on Monday 23 December and reopen on Thursday 02 January, in line with the main University closure period.
During the Christmas closure period there is useful information on:
Crisis support for sexual assault
Crisis support for domestic abuse
The Careers and Enterprise office in iQ East Court will be closed from 23 December to 02 January. Whilst there will not be any appointments or events during this period, Careers and Enterprise have a number of online resources that you can still use at this time:
The Queen Mary IT Service desk will remain open throughout the Christmas closure period (i.e. Tuesday 24th December to Wednesday 01 January) providing remote support only and can be contacted via the usual channels as per the IT Services website. If your query is urgent then we would strongly recommend contacting the Service Desk via LiveChat or on +44 020 7882 8888.
The Campus Customer Support (CCS) teams will be unavailable through the closure period and any support requests requiring CCS support will be progressed from Thursday 02 January upon their return.
Staff and students can raise queries using the self-service portal or emailing servicedesk@qmul.ac.uk and someone will endeavour to assist with any e-learning related issues or queries raised on the above dates.
The Fees Office at IQ East Court will be closed from Tuesday 24th December 2024 to Wednesday 01st January 2025. Opening times will be Monday to Friday 9am to 4.45pm.
If you need to contact the Fees Office over the holidays, please send communications to the following email addresses:
Communications will not be monitored during the holiday closure however, you may find the answers to your question on our FAQ page.
Visit pay your tuition fees where you can find details on how to pay your fees.
Security will be providing normal cover, patrolling and monitoring all Queen Mary campuses on a 24-hour basis during the holidays. The Security Control Rooms on each campus will be open as usual to respond to any requests and enquiries that need immediate action during this time. A member of Security can always be contacted on 020 7882 5000.
Visit the Queen Mary Security website for more information about security around the campus.
The chaplain of St Benet's Chaplaincy is available to all students (and staff) by phone/text/email/zoom at any time over the Christmas Holidays and can meet in person in an emergency.
The St Benet’s chaplaincy at 327 Mile End Road will not be open for drop-in over the holiday but the chaplain Ella Sharples has details of local churches who are happy to personally welcome any students.
The Student Enquiry Centre will close at 3.30pm on Monday 23 December and reopen at 10.30am on Thursday 02 January for face-to-face enquiries. Students can still log enquiries via the Student Enquiry Centre online (in MySIS). However, these will not be answered during the closure period 24 December 2024 to 01 January 2025.
The Student Health Service will close on 13 December and re-open on 02 January 2025. During that time students are advised to use the main site at 26 Palmers Road (E2 0FA).
The main site will close on the bank holidays: 25, 26 December and 01 January 2025.