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Technology Enhanced Learning Team

Student Support

Students can get support or advice on our Technology Enhanced Learning applications in a number of ways:

Your School's Local QMplus Contact

If you have questions or issues related to your courses on QMplus, please reach out to your departmental QMplus contact. They are equipped to assist with your queries.

Discover your school's local QMplus contact.

Raise an IT Service Desk ticket

You can raise a request or question via the online ticketing system (you will need a QMUL account to raise your query), or by sending an email to servicedesk@qmul.ac.uk. TEL application requests will be routed to someone from the TEL support team who will assist you with your query.

See our IT Service DeskService Desk Support page for more information.

24/7/365 Chat Support

Contact the IT Service Desk for help at any time of the day or night

Chat is best for: 

  • Asking questions
  • Having a real-time conversation with the ITS Service Desk
  • Reporting problems
  • Allowing ITS to remotely connect to your computer for support

Advice from our Student Ambassadors

We have a team of experienced TELT ambassadors, who have created a QMplus page for students to guide you through using and making the most of QMplus. Please enrol yourself onto it and ensure you are able to use it properly to enhance your studies.

Our ambassadors have also created a Student handbook written by students for students! Within the handbook, there is detailed information about the 5 Key Areas of QMplus, tips and tricks, additional resources and guidance on where to find help. Download this as a PDF to your computer for easy access whenever you need some extra guidance. 

TEL Guides

We have created an array of Technology Enhanced Learning (TEL) user guides to help you use the various technologies that are commonly used across QMUL. Please do have a look, if you need further help do contact us via the IT Service Desk or Live Chat.

Digital Accessibility

This section gives students an overview of the accessibility functionality for each of the TELT-supported applications.

The Brickfield Accessibility Toolkit is embedded within QMplus and offers students the option to convert documents into different formats. For example, students can convert lecture slides from PowerPoint to HTML, or a tagged PDF.

H5P interactive content is compatible with most major screen readers and assistive technology. Not all content types are accessible due to the 'open source' nature of the platform. 

If you encounter accessibility barriers with H5P content, email accessibility@h5p.group

Mentimeter acknowledges that some parts of the platform are not fully accessible, and they are working on making changes.

Screen reader users might find timed quizzes a challenge as it means they cannot respond to the quiz within the given time. Screen reader users may also have difficulties with Q&A type slides, as new questions are introduced to the screen. 

For those with visual impairments, Mentimeter recommend using their Soft Shadows theme. 

If you need support relating to the accessibility of Mentimeter, email support@mentimeter.com

Microsoft Teams offers a range of accessibility features, including:

  • being able to magnify the screen,
  • changing the colour contrast,
  • turning captions on just for yourself. 

There is extensive guidance for screen reader users on their support pages. There is also screen reader support available. 

Microsoft also have a dedicated Disability Answer Desk

Moodle is the name of the platform behind QMplus. Moodle is WCAG 2.1 AA compliant. It provides consistent and navigable page structures. It has built in features supporting screen readers, including the essential skip-to content option. Moodle supports the Brickfield Toolkit which allows students to convert documents to different formats. Please see Brickfield for more information. 

Mahara is the name of the platform behind QMplus Hub. Mahara is working towards compliance with WCAG 2.1 AA standards but recognise that improvements are needed. 

The site can be navigated and interacted with keyboard and screen reader users. 

Those creating content on Mahara can use accessible content creation such as alt text for images, appropriate heading levels, and keyboard accessible page layouts. 

General support and forums chats for Mahara can be found on their support pages

Kaltura is the name of the platform behind QMplus Media. The video player is accessible and users can enable closed captions and access the video transcript. According to the Kaltura website: "it fully supports keyboard navigation, designed to work with common screen readers, and was tested to work on modern web browsers and assistive technology, including the JAWS® from Freedom Scientific, NVDA screen reader from NV Access (on Windows), and VoiceOver from Apple (on Mac). 

Echo360 is the name of the platform behind Q-Review, our lecture capture system. Echo360 meets WCAG 2.1 standards but still has some areas of improvement. Some hidden elements might be 'visible' to assistive technology users but most content is navigable via keyboard, with some exceptions such as interactive controls, and keyboard focus gets trapped inside content tab panels. 

Users can enable closed captions. Videos do not start automatically. They have a contrast ratio of at least 3:1. Finally the videos do not allow resizing without the use of assistive technology of up to 200 percent. 

If you have problems with Echo360 you can contact the Accessibility Team on accessibility@echo360.com

Feel free to also check the Conformance Report

Turnitin state that they aim to conform with WCAG 2.0 AA standards and recognise some areas for improvement. Students should be aware of some of the following: 

  • Voice comments - when a lecturer leaves voice comments for students with hearing disabilities, we recommend instructors leave a text-based comment instead of a voice recording. 
  • Screen readers - students using a screen reader can access a text-only version of their similarity report by pressing Tab + Enter upon accessing it. 
  • Visual impairments - students can download a text-based PDF version of their report. When leaving comments for students with vision impairment, we recommend instructors include the original text alongside their comments, so that students can associate the instructor's comment with the text of their submission.  

Using the Similarity Report

  • Navigation in the Turnitin Similarity viewer uses two primary navigation methods; navigating via headers and navigating via landmark regions.
  • Source matches are collapsed buttons on the page. 
  • Users are able to navigate through all of Turnitin Similarity's interactive elements through basic keyboard input, including Tab, Shift + Tab, Arrows, Space bar, and Enter keys. 

Originality Check

The colours used in Originality Check conform to the WCAG 2.0 AA standard.

  • The lowest contrast ratio is 3.37:1 used only in our large text headers. 
  • General text in Turnitin Originality Check has a contrast ratio of 21:1.
  • The ratio used in the navigation sidebar is 6.7:1

Screen readers should be able to navigate the reports. 

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