Students can get support or advice on our Technology Enhanced Learning applications in a number of ways:
If you have questions or issues related to your courses on QMplus, please reach out to your departmental QMplus contact. They are equipped to assist with your queries.
Discover your school's local QMplus contact.
You can raise a request or question via the online ticketing system (you will need a QMUL account to raise your query), or by sending an email to servicedesk@qmul.ac.uk. TEL application requests will be routed to someone from the TEL support team who will assist you with your query.
See our IT Service DeskService Desk Support page for more information.
Contact the IT Service Desk for help at any time of the day or night
Chat is best for:
We have a team of experienced TELT ambassadors, who have created a QMplus page for students to guide you through using and making the most of QMplus. Please enrol yourself onto it and ensure you are able to use it properly to enhance your studies.
Our ambassadors have also created a Student handbook written by students for students! Within the handbook, there is detailed information about the 5 Key Areas of QMplus, tips and tricks, additional resources and guidance on where to find help. Download this as a PDF to your computer for easy access whenever you need some extra guidance.
We have created an array of Technology Enhanced Learning (TEL) user guides to help you use the various technologies that are commonly used across QMUL. Please do have a look, if you need further help do contact us via the IT Service Desk or Live Chat.
This section gives students an overview of the accessibility functionality for each of the TELT-supported applications.
The Brickfield Accessibility Toolkit is embedded within QMplus and offers students the option to convert documents into different formats. For example, students can convert lecture slides from PowerPoint to HTML, or a tagged PDF.
H5P interactive content is compatible with most major screen readers and assistive technology. Not all content types are accessible due to the 'open source' nature of the platform.
If you encounter accessibility barriers with H5P content, email accessibility@h5p.group.
Mentimeter acknowledges that some parts of the platform are not fully accessible, and they are working on making changes.
Screen reader users might find timed quizzes a challenge as it means they cannot respond to the quiz within the given time. Screen reader users may also have difficulties with Q&A type slides, as new questions are introduced to the screen.
For those with visual impairments, Mentimeter recommend using their Soft Shadows theme.
If you need support relating to the accessibility of Mentimeter, email support@mentimeter.com.
Microsoft Teams offers a range of accessibility features, including:
There is extensive guidance for screen reader users on their support pages. There is also screen reader support available.
Microsoft also have a dedicated Disability Answer Desk.
Moodle is the name of the platform behind QMplus. Moodle is WCAG 2.1 AA compliant. It provides consistent and navigable page structures. It has built in features supporting screen readers, including the essential skip-to content option. Moodle supports the Brickfield Toolkit which allows students to convert documents to different formats. Please see Brickfield for more information.
Mahara is the name of the platform behind QMplus Hub. Mahara is working towards compliance with WCAG 2.1 AA standards but recognise that improvements are needed.
The site can be navigated and interacted with keyboard and screen reader users.
Those creating content on Mahara can use accessible content creation such as alt text for images, appropriate heading levels, and keyboard accessible page layouts.
General support and forums chats for Mahara can be found on their support pages.
Kaltura is the name of the platform behind QMplus Media. The video player is accessible and users can enable closed captions and access the video transcript. According to the Kaltura website: "it fully supports keyboard navigation, designed to work with common screen readers, and was tested to work on modern web browsers and assistive technology, including the JAWS® from Freedom Scientific, NVDA screen reader from NV Access (on Windows), and VoiceOver from Apple (on Mac).
Echo360 is the name of the platform behind Q-Review, our lecture capture system. Echo360 meets WCAG 2.1 standards but still has some areas of improvement. Some hidden elements might be 'visible' to assistive technology users but most content is navigable via keyboard, with some exceptions such as interactive controls, and keyboard focus gets trapped inside content tab panels.
Users can enable closed captions. Videos do not start automatically. They have a contrast ratio of at least 3:1. Finally the videos do not allow resizing without the use of assistive technology of up to 200 percent.
If you have problems with Echo360 you can contact the Accessibility Team on accessibility@echo360.com.
Feel free to also check the Conformance Report.
Turnitin state that they aim to conform with WCAG 2.0 AA standards and recognise some areas for improvement. Students should be aware of some of the following:
Using the Similarity Report
Originality Check
The colours used in Originality Check conform to the WCAG 2.0 AA standard.
Screen readers should be able to navigate the reports.