Make sure this is done through IVANTI. 

Contact us if you aren't clear on how many tables are needed for your catering. 

Due to the universities Health and Safety Policies, no catering can be provided in a lecture theatre. 

We do have a minimum spend of £22 per order for orders in Mile End, Dept W and Whitechapel campuses. The minimum spend for Robin Brook Centre, Charterhouse Square, Lincoln’s Inn, Institute of Technology, or any other London Campus is of £65 per order. This minimum spend is to cover driver costs, ULEZ and congestion charges fees

Orders for Mile End, Dept W and Whitechapel campuses need to be made at least five working days before they are required.

Robin Brook, Charterhouse Square, Lincoln’s Inn field, Institute of Technology, or any other London Campus at least 10 working days.

We will endeavour to accommodate requests for service after this period, if logistically possible.

Please make sure all dietary requirements/allergens are communicated to our Hospitality team when placing your order.

Please note that our kitchen cannot guarantee a nut-free environment and cross contamination may occur.

Confirmation of final numbers for food and alcohol can be made with up to three working days’ notice.

We will need a valid cost code to be able to confirm your order. In case you would like to use a different payment method, please contact our Venues Team who will be able to assist you.

In the event of a full or partial cancellation of a confirmed booking the following cancellation charges will apply:

• Cancellations made within three working days will be charged at 100% of expected income.
• For larger events, 80 people plus, a sliding scale of charges will apply from one month prior to the event, these will be agreed with you at the time of booking.

For serviced events all our alcohol orders are charged on consumptions. For delivered events, the stock becomes the responsibility of the customer when delivered.

A credit for beer and wine will only be made where the left-over drinks are secured and handed back to a member of the catering sheet.

Please note that due to space and access limitations, hot food provisions are limited to certain venues.

Please contact a member of the Hospitality team before placing your order.

Payment for catering services will be taken after your event and once consumption has been received.

If the event is being charged to an Agresso budget code, then VAT on food will not be added, but VAT will be added on any alcoholic drinks.

If the event is to be invoiced to an outside party/body, then VAT will be charged on the whole invoice at the prevailing current rate.

QM Hospitality uses nominated suppliers for all food products. We do not accept responsibility for any food items purchased outside and consumed on campus. In accordance with the Food Safety Act 1990 any food or drink items that are not provided by the caterers will be subject to a signed customer waiver that will need to be supplied by QM Hospitality in advance.

We collect crockery, glassware, linen and service ware from the point where the delivery was left. Please do not remove items elsewhere. It is responsibility of the organiser to ensure all hospitality items are located at delivery point for the time for the collection. Otherwise, the following charges will apply:

• Crockery: £3.00 per piece/ Glass: £2.50 per piece/ Re-usable water bottle: £10.00 each/ Flasks/China platters: £35.00 each.

We do provide a full listing of wines, spirits, and alcoholic beverages. If you wish to provide your own alcohol for an event, we do charge corkage fee for the following items:

• Wine by 75cl bottle: £12.00 per bottle
• Prosecco/Cava/ Sparkling wine by 75cl bottle: £15.00 per bottle
• Champagne by 75cl bottle: £16.50 per bottle
• Spirits by 70cl bottle: £25.00 per bottle
• Bottled beers by the case (24 bottles) £22.00 per case

It is very important the Hospitality team is notified urgently if your event finishing time is delayed. We need at least 3 hours in advance, otherwise an additional fee may apply.

We will always endeavour to clear catering at the requested times, however and depending on how busy we are, this may not always happen especially in clearing outside our Mile End campus where external factors such as traffic may affect our journey.