Sometimes things can go wrong with a Student immigration application. The best way to prevent problems is to submit a high-quality application.
The Queen Mary Advice and Counselling Service provides resources to help you prepare your application including.:
To access all of these resources, please read our guidance.
The rest of this page explains what to do if there are problems or errors with your application.
Read below to check if there is an error on your Student visa. If there is an error, read the section 'Where is the error and how do I fix it?' to understand what you need to do.
The Home Office will usually grant additional time before and after your studies. How much additional time you receive will depend on the length of your studies, using the dates on the CAS. To see how long you should be granted, please check the table on our web page 'Is your immigration permission correct?' If the dates are incorrect, read the section below for guidance about how to correct the error.
Your passport sticker or Biometric Residence Permit shows your conditions about working and public funds. It is rare for these conditions to be wrong, but if they are, errors can be corrected.
Work - Please check our detailed guidance about the work you are permitted to undertake.
Public funds – If you have Student or Visitor immigration permission, you will correctly have the condition preventing you from claiming Public Funds, which means a specific list of welfare benefits.
UKVI will not normally correct a date if the error was on the CAS. Instead, you will need to apply for a new CAS and make a new immigration application for the correct length of immigration permission.
Contact the visa application centre and ask them to correct the error before you travel.
If you have already travelled to the UK using this passport sticker, and you will be collecting your Biometric Residence Permit, there may be no need to correct an error on your passport sticker.
If your passport sticker covers your full programme, and there is an error, you should contact your Visa Application Centre and request a correction before you travel to the UK.
If you notice the error after you have arrived in the UK, you must must report the problem online. Contact us if your immigration permission is close to expiring when you notice the error or you are having difficulties in getting the error corrected.
You should report the error through the UK Government website Report a Problem with your BRP. They have stopped issuing BRPs since 31 Oct 2024. If you spot an error with your BRP, you will need to first set up an UKVI account and fill out the eVisa correction form.
If the error is regarding the end date of your visa, you should choose the option "Valid until" and in the free text box enter the correct end date for your visa. Please contact us for advice on this.
If you applied for your Student Visa in the UK:
The Gov.UK website states that you also have the option to apply for Administrative Review if you applied in the UK and the visa end date is incorrect.
It is very important to note that the deadline for requesting Administrative Review is 14 days from receiving your decision notification.
There is a cost of £80, although in most cases this will be refunded if the reviewer agrees there is an error and the Home Office agree to correct your BRP.
As soon as you have created your eVisa account, you can view and prove your Immigration Status online (whether you have been issued with a BRP or not).
If you have a BRP card and an eVisa, and there is an error with the dates or category of your permission, request a correction by filling in the eVisa correction form.
If there is an error with the dates on your eVisa or the category of permission showing and you have an eVisa only, please contact the Immigration Compliance Team at Queen Mary (immigrationcompliance@qmul.ac.uk) and ask for them to report this error to UKVI on your behalf.
Your CAS statement includes a latest date you can enrol or resume your studies at Queen Mary. Check the specific date on your CAS for your latest date to enrol. Sometimes students are unable to travel to the UK in time to meet this deadline. For example, you might not get your immigration permission in time if you apply shortly before you need to travel and there is a delay in processing your application. You might also be delayed for illness, personal difficulties or issues in your home country, which are beyond your control.
If you cannot arrive at Queen Mary in time, you need to contact your academic school before travelling, to see if they will make an exception to allow you to arrive late. By enrolling late, you will miss important induction sessions, module selection meetings, and teaching, and you will need to arrange with your school to catch up. If they will allow you to arrive late, your academic school will need to liaise with Admissions to ensure that a sponsor note is added to your CAS, stating that your deadline has been extended. Without this, you may encounter problems trying to enter the UK.
While you are waiting to travel to the UK, ask your academic school if you can have access to the induction and academic information that you are missing, so that you can try to not fall too far behind. You can also use the information on our website to prepare for arriving in the UK, for example information about arriving in the UK, accessing healthcare, opening a bank account, managing your money and working.
Please note missing essential teaching and induction activities due to joining your programme late cannot be used as grounds for an ‘Extenuating Circumstances’ claim if you encounter academic problems later in your studies.
If your school will not allow late arrival, you can ask whether your place can be deferred until the next academic year.
If you are delayed and unable to attend the Welcome Programme, see the late arrivals section on Queen Mary's New Students website.
Warning: If your academic school will not allow you to enrol late, do not travel to the UK. You will not be allowed to enrol, and it is likely you will not be allowed to enter the UK using your Student immigration permission. The University will notify the Home Office that you cannot enrol.
If the University notifies the Home Office that you will not be allowed to enrol, the following will happen:
Visa vignettes are currently being issued for 90 days. If you are unable to travel within the 90 day validity, then you can apply to replace your visa vignette. The cost to replace your vignette is £154. Select 'transfer your visa to a new passport online if you’re outside the UK (it costs £154)' and select ‘To transfer or replace your visa (vignette).’
You do not need to apply for Student immigration permission again, just to replace the vignette. You do not need to provide proof of your finances with your vignette transfer application. The gov.uk guidance says: 'If required, you may ask for supporting documentation to establish that their circumstances have not changed.' Whilst it is possible that the Home Office could contact you to confirm that you still have sufficient funds to live in the UK, we are not aware of any students being asked to provide this as part of a vignette replacement application.
If you are resident in a relevant country, you will need to provide a valid TB test with your replacement vignette application. Your TB test is valid for six months, if this has already expired, you can take another test at an approved clinic. You do not need to provide the other supporting documents.
You do not have to apply to replace your 90 day vignette before your current vignette expires. This is because your full permission is on the letter that you received when your passport was returned.
When you apply to replace your vignette, you can include a print out of your CAS showing your latest date to arrive in the UK. You must travel, and enrol at Queen Mary, before the latest enrolment date listed on your CAS.
You may be asked to upload further documents as part of the Student immigration application process. Please follow the instructions on the email from the Home Office.
If you do not have the documents requested, it is important to get advice from the Advice and Counselling Service or another regulated immigration adviser before taking further action as this will normally be your last opportunity to correct any errors or problems.
If you travel before a decision has been made on your Student immigration application, then this will withdraw your pending application.
If you need to travel urgently, for example for the funeral of a relative, then you can contact Advice and Counselling with evidence of your situation, and we can try to chase up a decision for you. However please note that UKVI do not guarantee that they will be able to process urgent applications more quickly.
If you cannot wait for UKVI to process your application, you can ask to withdraw it. This means that UKVI will return your application to you unprocessed. If your immigration permission has already expired, you will be considered an overstayer from the date that you made your online request to withdraw your application, not from the date when your immigration permission expired. Information about how to withdraw your immigration application, and refund eligibility is on the UK Government website.
If you decide to withdraw your application for emergency travel, you will need to apply for entry clearance from your home country before returning to the UK.
You are advised not to travel outside the UK without your BRP. The BRP is proof of your immigration permission and you are normally required to show this in order to re-enter the UK.
If you need to travel outside the UK urgently, you may leave the UK without your BRP card, but will need to have an UKVI account through which you can access your eVisa. If you cannot create an UKVI account, you'll need to apply for a replacement visa from your home country before returning. Even if you manage to create your UKVI account, you may wish to check with the carrier provider whether they'll accept it or you'll need to get a replacement visa, as we have seen students being refused boarding with just their eVisa when they should have a BRP but do not have the card with them.
If however your 90-day vignette is endorsed as ‘multiple-entry’, you will be permitted to leave and re-enter the UK within the 90-day validity of the vignette, without having to apply for a single entry replacement BRP.
We have separate guidance about the fund requirement for a Student immigration application. Please check the guidance to see whether you need to evidence your funds, and if so, how much money you need to show. You must have held the required money in your bank account for a consecutive 28-day period BEFORE you submit your online immigration application. Although you are allowed 45 working days to attend your appointment if you are in the UK, UKVI will not count any money held after the date you submitted your online immigration application.
If you need to show funds, but did not evidence sufficient funds for 28 days before you applied, please contact an Adviser at the Advice and Counselling Service urgently.
If you stay in the UK after your visa expires without making a valid visa application in an appropriate category, you become an ‘overstayer’ and are considered to be in the UK without a legal status. This can have very serious consequences.
It is important to understand that there is no “grace period” for overstaying. The period of overstay would begin from the day after your visa expires.