Profile
Dr Jamie Ross is an implementation scientist specialising in digital health, with a focus on the prevention and management of long-term conditions, particularly type 2 diabetes. She applies a social science approach to understanding how digital interventions are adopted, implemented and engaged with in healthcare settings.
Her research has had a direct impact on NHS digital health policy, contributing to the national commissioning of digital diabetes support intervention by NHS England (Healthy Living). She has played a key role in large-scale evaluations of digital health interventions including the NHS Diabetes Prevention Programme (NHS DPP), shaping how digital tools are integrated into routine care. Her work has been recognised as NIHR impact case studies, demonstrating its influence on health service delivery and policy development.
Jamie is the Co-Director of Graduate Studies at the Wolfson Institute of Population Health, PPI Lead for the NIHR School for Primary Care Research (SPCR) at QMUL, and a Deri Fellow.
She is a member of Diabetes UK Research Steering Group 3, the Newham Research Steering Group, and serves as a Trustee for It's Your Life, an East London education charity supporting disadvantaged children. She is also a member of the NIHR Research for Patient Benefit London Committee and a steering group member on several NIHR programme grants.
In addition to her role at QMUL, she holds honorary positions at the University of Manchester and University College London, reflecting her ongoing collaborations in digital health, implementation science, and health inequalities research.
Research
Research Interests:
Jamie is a leading expert in digital health and other complex intervention implementation, specialising in the prevention and management of long-term conditions, particularly type 2 diabetes. Her research focuses on transforming how digital health technologies are integrated into routine care, ensuring they are accessible, effective, and equitable. She applies advanced implementation science methodologies alongside health psychology perspectives, particularly behaviour change theory, to address key challenges in digital adoption, engagement, and sustainability.
Her work directly informs NHS service delivery, national health policies, and international best practice, shaping how complex interventions are designed, evaluated, and scaled. She has contributed to the successful implementation of digital diabetes self-management and prevention programmes across the UK, ensuring that evidence-based digital health tools are widely available to patients and healthcare professionals.
Key areas of expertise include:
- Digital health adoption & implementation – Leading high-impact research into how digital tools can be successfully integrated into healthcare systems, influencing policy and practice at national and international levels.
- Health psychology & behaviour change – Applying theoretical and applied behaviour change models to enhance engagement, adherence, and long-term effectiveness of digital interventions.
- Health inequalities & digital exclusion – Developing strategies to bridge the digital divide, ensuring digital health solutions are designed with underserved and marginalised populations in mind.
- Clinician-patient interactions in digital health – Applying cutting-edge qualitative research methods to understand how healthcare communication influences digital intervention engagement.
- Co-design & participatory research – Working with patients, healthcare professionals, and policymakers to develop interventions that are practical, scalable, and responsive to real-world healthcare challenges.
- Implementation science & evaluation methodologies – Applying a broad range of theoretical, qualitative, and mixed-methods approaches to understand the barriers and facilitators to digital health adoption, generating robust, actionable insights that improve healthcare delivery.
Jamie collaborates with leading academic institutions, NHS partners, and industry stakeholders to accelerate the real-world impact of health innovations. Her research not only advances academic knowledge but also drives policy change, shapes national service delivery, and informs global digital health strategies.
Publications
Dr Ross has published extensively in high-impact journals, contributing to the fields of digital health, implementation science, and long-term condition management. Her work has been featured in leading international journals, including Implementation Science, Journal of Medical Internet Research, and The Lancet Psychiatry.
Selected recent publications:
- Ross, J., Poduval, S., Albury, C., Lau, A., Whitaker, N., & Stevenson, F. (2024). Achieving patient weighing in UK primary care. A conversation analytic study. SSM-Qualitative Research in Health, 5, 100384.
- Ross, J., Hawkes, R. E., Miles, L. M., Cotterill, S., Bower, P., & Murray, E. (2023). Design and Early Use of the Nationally Implemented Healthier You National Health Service Digital Diabetes Prevention Programme: Mixed Methods Study. Journal of Medical Internet Research, 25, e47436.
- Hawkes, R. E., Miles, L. M., Ainsworth, B., Ross, J., Meacock, R., & French, D. P. (2023). Engagement with a nationally-implemented digital behaviour change intervention: Usage patterns over the 9-month duration of the National Health Service Digital Diabetes Prevention Programme. Internet interventions, 33, 100647.
- Ross J, Cotterill S, Bower P, E M. Influences on Patient Uptake of and Engagement With the National Health Service Digital Diabetes Prevention Programme: Qualitative Interview Study (2023). J Med Internet Res 2023;doi: 10.2196/40961
- Ross J, Barron E, McGough B, Valabhji J, Daff K, Irwin J, et al. Uptake and impact of the English National Health Service digital diabetes prevention programme: observational study. BMJ Open Diabetes Research and Care. 2022;10(3).10.1136/bmjdrc-2021-002736
- Ross J, Stevenson FA, Dack C, Pal K, May CR, Michie S, et al. Health care professionals' views towards self-management and self-management education for people with type 2 diabetes. BMJ Open. 2019;9(7):e029961.10.1136/bmjopen-2019-029961
- Ross J, Stevenson F, Dack C, Pal K, May C, Michie S, et al. Developing an implementation strategy for a digital health intervention: An example in routine healthcare BMC Health Services Research. 2018;18(1).10.1186/s12913-018-3615-7
- Ross J, Stevenson F, Lau R, Murray E. Factors that influence the implementation of e-health: A systematic review of systematic reviews (an update). Implementation Science. 2016;11(1).10.1186/s13012-016-0510-7
- Murray E, Ross J, Pal K, Li J, Dack C, Stevenson F, et al. A web-based self-management programme for people with type 2 diabetes: the HeLP-Diabetes research programme including RCT. Programme Grants for Applied Research. 2018;6(5):1-242.10.3310/pgfar06050
Full publication list available here.
Supervision
Dr Jamie Ross is an experienced educator and supervisor, holding a Fellowship of the Higher Education Academy (FHEA).
PhD Supervision:
Jamie supervises PhD students at QMUL and UCL, mentoring both clinical and non-clinical researchers in implementation science, complex interventions, and long-term condition management. She welcomes PhD students interested in topics related to her research.
Current PhD Supervision:
Queen Mary University of London (QMUL)
- Sara Banks (PhD) – Binge eating disorder and food addiction in older adults: experiences, identification, and management in primary care (Funder: Barts Charity)
- Tooba Hamdani (PhD) – “Virtual Ward for Non-ST Elevation Acute Coronary Syndrome: a mixed methods evaluation” (Funder: Wellcome Trust)
- Jessica Pawson (PhD, Clinical) – Enhancing Equity: A Co-designed Culturally Tailored Physiotherapy Intervention (Funder: HARP)
- Miriam Samuels (PhD, Clinical) – Genetics in primary care: personalising diabetes testing and treatment pathways to reduce health inequalities (Funder: NIHR SPCR)
- Rebekah Louise Young (MD[Res]) – Optimising engagement with a Digital Behaviour Change Intervention in Lung Cancer Prehabilitation (Funder: Self-funded)
University College London (UCL)
- Rebecca Jaya Sudhir (PhD) – Healthcare teams' role in facilitating patient uptake and engagement with digital health interventions (Funder: Self-funded)
- Iris van Der Scheer (PhD) – Discussion of mental health concerns in GP consultations: a qualitative study (Funder: ARC North Thames)
Past PhD Supervision:
Queen Mary University of London (QMUL)
- Jing Hui Law (PhD, completed 2024) – A life course perspective on genetic risk perception for type 2 diabetes in British Bangladeshis and Pakistanis (Funder: Wellcome Trust)
University College London (UCL)
- Christian Moretti Anfossi (PhD, completed 2024) – Developing a workplace toolkit to reduce cardiovascular disease risk (Funder: National Research and Development Agency of Chile - ANID)
- Suzan Hassan (PhD, completed 2021) – Health behaviours in people with severe mental illness to reduce cardiovascular disease risk: a mixed-methods study (Funder: NIHR SPCR)
Dr Ross also supervises undergraduate and MSc dissertation students across global health, primary care, and intervention research at QMUL and UCL and mentors post-doctoral fellowships. She has also been invited as an international expert to deliver training on digital health implementation at organisations including the Kuwait Ministry of Health, the University of Pamplona, UCL and Oxford University.
